Frequently Asked Questions
Frequently Asked Questions
Find helpful information about Health IS Wealth, our natural health products, ingredients, quality standards, shipping, returns and customer support.
General Questions
What is a natural health product?
Natural health products can include vitamins and minerals, herbal remedies, probiotics, amino acids, essential fatty acids and certain traditional medicines.
In Canada, licensed natural health products display an eight-digit Natural Product Number, commonly called an NPN.
How was Health IS Wealth started?
The journey began with a deeply personal family experience involving Alzheimer’s disease, Parkinson’s disease and other forms of cognitive decline.
Those experiences inspired research into brain health and the development of BrainMEND®. Health IS Wealth was founded in 2017 in British Columbia, Canada.
Is Health IS Wealth a Canadian company?
Yes. Health IS Wealth is a Canadian natural health company based in Surrey, British Columbia.
Where can I purchase Health IS Wealth products?
Products are available through our online store, selected Canadian retail partners and independent natural health stores.
Use our Store Locator to search for participating retailers near you.
Do you have a loyalty rewards program?
Yes. Customers can create an account, earn points through eligible purchases and activities, and redeem those points for savings on future online orders.
Visit our Loyalty Rewards page for complete details.
Do you offer subscription delivery?
Eligible products may be purchased through our Subscribe & Save program, which offers automatic deliveries and subscription savings.
Visit our Subscribe & Save page for current program details.
Quality and Safety
Where are your products manufactured?
Health IS Wealth natural health products are manufactured in British Columbia, Canada, in facilities that follow applicable Canadian good manufacturing practice requirements.
What does an NPN mean?
An NPN is an eight-digit Natural Product Number issued by Health Canada for a licensed natural health product.
The number indicates that Health Canada has assessed the product’s medicinal ingredients, recommended conditions of use and supporting evidence before authorizing it for sale in Canada.
Are Health IS Wealth products safe?
Licensed Health IS Wealth products are intended to be used according to the recommended conditions shown on their labels.
Always read the complete label before use, including the recommended dose, duration of use, cautions, contraindications and known adverse reactions.
Can natural health products cause side effects?
Natural health products can cause adverse reactions or interact with medications in some individuals.
Stop use and consult a qualified healthcare professional if you experience an unexpected reaction. Follow all warnings and cautions provided on the product label.
Can I take these products with prescription medication?
Certain ingredients may interact with prescription or over-the-counter medications.
Speak with your physician, pharmacist or another qualified healthcare professional before combining a natural health product with medication, particularly if you have a medical condition.
Can I use the products during pregnancy or breastfeeding?
Product recommendations vary by formula. Several Health IS Wealth products are not recommended during pregnancy or breastfeeding.
Review the individual label and consult a qualified healthcare professional before use.
Product Questions
What is BrainMEND®?
BrainMEND® is an advanced nootropic formulated to support cognitive health, memory, focus and mental performance.
The formula combines ingredients such as Bacopa, citicoline, ashwagandha, Lion’s Mane, coenzyme Q10, magnesium, PQQ, vitamin B12 and vitamin D3.
Always follow the recommended conditions of use shown on the product label.
How long does BrainMEND® take to work?
Individual experiences vary. Some customers may notice changes in focus or mental clarity sooner, while ingredients traditionally used to support memory may require consistent use over several weeks.
Use the product as directed and evaluate it as part of a consistent daily routine.
What is SleepMEND®?
SleepMEND® is a melatonin-free herbal sleep formula designed to support relaxation and sleep quality.
It includes calming botanicals such as passionflower, valerian, lemon balm, chamomile, jujube and hops.
Why is SleepMEND® melatonin-free?
Some customers prefer a sleep product that does not contain supplemental melatonin.
SleepMEND® instead combines traditional herbal ingredients used to support relaxation and restful sleep.
What is GutMEND®?
GutMEND® is a digestive-health formula combining ingredients such as glutamine, marshmallow root, globe artichoke, caraway, ginger, calendula and quercetin.
The formula is designed to support digestive comfort without relying exclusively on probiotic strains.
Does GutMEND® contain probiotics?
GutMEND® is not primarily a probiotic product. It focuses on amino acids, botanicals and flavonoids selected to support digestive function and comfort.
Review the current product label and ingredient panel for the most complete formulation information.
What is Lion’s Mane + Astragalus?
Lion’s Mane + Astragalus combines organic Lion’s Mane mushroom extract with astragalus to support cognitive health and immune function.
Follow the directions and cautions shown on the current product label.
What is the difference between mushroom fruiting body and mycelium?
The fruiting body is the visible mushroom structure, while mycelium is the network of fungal material from which the mushroom grows.
Mushroom products can differ in their source material, extraction method and measured levels of compounds such as beta-glucans. Customers should review the label and product specifications rather than relying only on the total milligram amount.
What is Health IS Wealth Collagen?
Health IS Wealth Collagen contains hydrolyzed bovine type I and type III collagen peptides sourced from grass-fed, pasture-raised cattle.
The unflavoured powder can be mixed into hot or cold beverages. Follow the serving instructions shown on the product label.
How will I know whether AugMEND® is working?
AugMEND® supports cellular and mitochondrial health, so results may feel more gradual than the immediate effect associated with a stimulant.
Customers may evaluate changes in everyday energy, stamina, recovery or general vitality over time. Results vary depending on health status, lifestyle and consistency of use.
How will I know whether HepaTHRIVE™ is working?
Liver-support products do not always produce an obvious immediate sensation.
HepaTHRIVE™ is intended to support liver function and digestive wellness as part of a consistent routine. Individual experiences can vary, and laboratory testing should only be interpreted by a qualified healthcare professional.
Can I take more than one Health IS Wealth product?
Some products may be used together, but formulas can contain overlapping ingredients or cautions.
Compare the complete medicinal ingredient panels and speak with a healthcare professional before combining products, especially when taking medication or managing a health condition.
Find Detailed Product Information
Visit the individual product pages for current ingredients, recommended use, cautions, product images and purchasing options.
Shipping and Returns
How much does shipping cost?
Shipping is free on qualifying orders of CAD $49 or more. Shipping charges for smaller orders are displayed during checkout.
How long does delivery take?
Standard Canadian delivery is generally expected within approximately two to six business days after shipment.
Delivery times are estimates and may vary because of destination, carrier conditions, weather, peak-volume periods or other circumstances outside our control.
Which delivery companies do you use?
Health IS Wealth commonly uses Canada Post and UPS for parcel delivery. The available carrier may depend on the destination and order requirements.
Can I return an opened natural health product?
Opened natural health products are not eligible for return.
Unopened and sealed products in their original condition may be eligible for return under the conditions described in our Refund Policy .
How do I request a return?
Contact info@healthiswealthnaturals.com before sending a product back. An eligible return requires authorization and must follow the instructions supplied by our team.
Who pays the return shipping cost?
Customers are responsible for return shipping costs unless otherwise confirmed by Health IS Wealth.
We do not charge a restocking fee for an approved return.
Customer Support
How can I contact Health IS Wealth?
You can reach our team through the Contact page or email info@healthiswealthnaturals.com .
Can you recommend a product for my medical condition?
We can provide general information about our products, ingredients and labelled uses, but we cannot diagnose a medical condition or provide individualized medical treatment advice.
Consult a physician, pharmacist or other qualified healthcare professional for advice specific to your medical history.
Where can I find the recommended dose and cautions?
The recommended dose, duration of use, cautions, contraindications and known adverse reactions appear on the product label.
Product-page images may also display this information, but the label on the bottle or package should be treated as the primary reference.
What should I do if my order arrives damaged?
Contact our team promptly with your order number and clear photographs of the parcel, shipping label and damaged item.
This information will help us review the issue and determine the appropriate next step.
Speak With the Health IS Wealth Team
Send us your product, order or retail question and provide any details that will help our team assist you.
Explore Canadian Wellness Products Formulated With Purpose
Discover our growing collection online or use the Store Locator to find a Health IS Wealth retail partner near you.